Recruitment Support for BPO
Providers and Customer
Support Position
We introduce Japanese and Korean speaking talents and provide Recruitment Process Outsourcing (RPO) for BPO companies, enterprises and recruitment agencies in Malaysia, Philippines, China, Hong Kong and other APAC.
We provide placement services and Recruitment Process Outsourcing (RPO) of Japanese and Korean speakers to BPO companies and companies' customer support departments.
No need to have a Japanese or Korean staff in your HR department!
Secure the quality and quantity of customer support staff in a short time.
Queues Limited specialises in placing Japanese and Korean language personnel with BPO companies and customer support service providers.
We specialise in placing native Japanese and Korean speakers into BPO companies, corporate customer support departments and recruitment agencies in Malaysia, the Philippines, China and Hong Kong. Also, we provide RPO services.
All of our staff have experience working for recruitment agencies in Korea and Hong Kong, as well as for job portal specialising in overseas job opportunity. We have a lot of experience in this industry.
We support a wide range of people from those who have never been abroad before to those who have rich experience in the BPO or customer support industry. To date, we have placed approximately 200 people for major BPO companies and recruitment agencies in Asia such as Malaysia and the Philippines.
We have worked with almost all the major BPO companies in Malaysia to introduce and recruit Japanese and Korean talents.
Our Strength
The Experienced for BPO and Customer Support Recruit
Professional who are experts in recruiting for the BPO and customer support industries.
We support cross border recruitment from Japan and Korea to Malaysia and other APAC countries. Find Japanese and Korean talents to work in Malaysia, Philippines, China and Hong Kong- This mission is not an easy one. It is also a real challenge for BPO providers, companies and recruitment agencies in their efforts to recruit a certain number of Korean or Japanese speakers in a short period of time.
It has been pointed out that there is a shortage of human resources. Now, with the delay in issuing visas in COVID-19 and the decline in the desire to work abroad, it is becoming more and more difficult.
We make full use of our database of jobseekers living in Japan and Korea, the database of jobseekers who speak Japanese or Korean in their home country to make quick placement successful.
Influential Owned Media
We have a long term relationship with our candidates through our owned media “Sotoshigoto”.
We receive about 500 enquiries every month from people who want to work in customer support in Malaysia and overseas. For those who actually apply, it takes an average of 2 months from initial consultation to entry.
During this time, we try to provide really useful information to job seekers through our owned media and individual consultations, such as visa concerns, family concerns, life concerns, receiving multiple job offers and wondering where to go.
Our BPO companies and recruitment agencies tell us that there are very few mismatches between candidates who come through us.
Support by Our Japanese and Korean Staff
Our Japanese and Korean staff will support clients' recruitment needs.
Our Korean staff who have experience as headhunters in Korea and our Japanese staff who have experience working for a recruitment website specialising in overseas employment can support BPO companies and companies in their recruitment process. We can also provide support such as language proficiency checks. If your company does not have a Japanese or Korean HR, we can assist you in English.
Here are some examples of customer support positions we can offer you
- Customer Support Agent (monolingual, bilingual, WFH)
- Quality Management(QA)
- Customer Support Manager
- Recruiter
- Customer Support Team Leader(TL and SME)
- Customer Support Manager
- IT Support Desk and Helpdesk
- E-Commerce Specialist
- Content Review
- Chat Support
- Telecommunication Specialist
- Sales
- Inside Sales
Remote or WFH is also welcome!
The flow to start our partnership
If you are looking for a quick hire or a large number of people at once, please contact us.
1. Enquiry
Please use the form to contact us. You can also contact our Japanese representative on +852 5172 6295.
2. Application and kick-off
We will send you an email with an explanation of our services and an application form. The process is completed with an online signature. We will then hold a kick-off meeting via Zoom or similar video platform.
3. Selection of candidates
We will send you the information of the candidates from our database with candidates approval. We will also advertise your vacancy on our official website “Sotoshigoto”, LINE and SNS.
4. Arrange interview
We will arrange a date and time for an interview with the candidate. We can also arrange a typing test on your behalf. The scope of this service varies according to the contract plan.
5. Hiring
Once an offer has been made, we will discuss the terms and conditions and confirm the candidate’s intention to join the company.
Success Case
Korean Talent for Mobility Service
Successfully recruited 8 candidates in 2 months for a position in Malaysia. We supported the recruitment of approximately 5 people from Korea and also reached out to Korean nationals currently in Malaysia. We were able to avoid airfare and isolation costs, helping to reduce total recruitment costs.
Company Overview
| Name | Queues Limited |
| Founded | December, 2019 |
| Address | Unit 702, 7/F, The L.Plaza, Nos. 367-375 Queen’s Road Central, Sheung Wan, Hong Kong |
| Domain | Recruitment, Recruitment Process Outsourcing (RPO) in Japanese, Korean and English, media operation and advertising business. |
| Tel | +852 5172 6295 |
| License | Employment Agency(EA) No. 65513 |
Enquiry
If you are a BPO company looking for Japanese/Korean speaker or corporations which want customer support staff in APAC countries, please contact us. We will be happy to provide you with information on our services and prices. If you would like to arrange a meeting, please feel free to contact us.
If you are looking for a RPO for BPO or placement, we can help. We have the experience to specialise!
